Refund Policy
Overview
At Areej Fragrances, we aim to provide quality fragrances and a smooth shopping experience. This Refund Policy explains when a refund may be issued for purchases made through our website.
Refund Eligibility
Refunds are available only for eligible orders that meet the requirements of our Return of Order Policy. Products must generally be returned within 7 days of purchase and must satisfy the applicable return conditions.
Eligible Reasons for Refund
A refund may be considered when an eligible product is received damaged, defective, incorrect, incomplete, or otherwise qualifies for return under our Return of Order Policy.
Unopened and Unused Products
For change-of-mind or other eligible returns, the product must be unused and unopened, with its original packaging, seals, labels, and accessories intact. Perfumes or attars that have been opened, sprayed, tested, partially used, or altered are generally not eligible for refund unless the issue concerns a product defect or damage attributable to the order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible with your order number and clear photographs of the product, packaging, and shipping label. An unboxing video may also be requested where available.
Refund Processing
After an approved return is received and inspected, Areej Fragrances will confirm whether the refund is approved. Approved refunds will be initiated to the original payment method where technically possible. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.
Shipping Charges
Where a refund results from an incorrect, damaged, defective, or incomplete order attributable to Areej Fragrances, the applicable return or shipping costs may be handled by Areej Fragrances. For other eligible returns, return shipping costs may be borne by the customer.
Non-Refundable Situations
Refunds may not be available for opened or used fragrances, products returned after the applicable 7-day period, products without original packaging where the packaging is required for resale, products damaged after delivery through customer handling, or purchases made through unauthorized sellers.
Cancellations
If an order is cancelled before dispatch and the payment has already been collected, the applicable amount may be refunded to the original payment method, subject to order status and payment-processing conditions. Once an order has been dispatched, the Return of Order Policy will apply.
Contact
For refund-related questions, please contact Areej Fragrances through the customer-support details published on our website. Please include your order number so that we can locate your purchase quickly.