Return of Order Policy
Return Period
Eligible products purchased from Areej Fragrances may be returned within 7 days of purchase. Return requests received after the 7-day period may not be accepted.
Return Eligibility
To qualify for a return, the product must generally be unused and unopened, with the original packaging, seals, labels, and accessories intact. The product should be in a condition suitable for inspection and resale.
Perfumes and Attars
Because perfumes and attars are fragrance products, opened, sprayed, tested, partially used, or tampered products are generally not eligible for return. This restriction does not prevent a customer from reporting a genuine damaged, defective, incorrect, or incomplete order for review.
Damaged Products
If a product arrives damaged, contact us as soon as possible and preferably within 48 hours of delivery. Provide your order number, photographs of the outer packaging, shipping label, product, and damage. An unboxing video may be requested where available.
Wrong or Missing Product
If you receive a product that is different from the item ordered, or an item is missing from your order, contact us promptly with your order details and supporting photographs. After verification, we may arrange an appropriate replacement or refund.
Return Request Process
To request a return, contact Areej Fragrances through the customer-support details published on our website. Include your order number, name, contact details, reason for return, and supporting photographs or videos where applicable. Do not ship a product back until return instructions are provided by our team.
Return Shipping
Where the return is caused by an incorrect, damaged, defective, or incomplete order attributable to Areej Fragrances, the applicable return-shipping arrangement will be determined by Areej Fragrances. For other eligible returns, return shipping may be the customer’s responsibility.
Inspection and Approval
Returned products are subject to inspection. A return being requested does not automatically mean that it will be approved. Approval depends on the product meeting the applicable conditions in this policy.
Exchanges
Where applicable and subject to stock availability, an eligible unopened product may be exchanged for the same product. Opened or used fragrance products are generally not eligible for exchange unless the issue concerns a verified damaged or defective product.
Non-Returnable Products and Situations
Returns may not be accepted for opened or used perfumes or attars, products returned after 7 days from purchase, products with removed or damaged seals, products missing required original packaging, products damaged through customer misuse or improper storage, or products purchased from unauthorized sellers.
Refunds
Where an eligible return is approved and a refund is applicable, the refund will be processed in accordance with the Areej Fragrances Refund Policy. The time taken for a refund to appear may depend on the original payment method and payment provider.
Order Cancellation
Orders may be cancelled before dispatch, subject to order status. Once an order has been dispatched, the cancellation request may be handled under the applicable return process.
Contact
For return-related assistance, contact Areej Fragrances through the customer-support details published on our website and keep your order number available.